shopify tap and chip reader not connecting


Press the power button to display the reader's battery level on the four status lights: To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. When I went to test it out and connect it to the pos app, I found that the tap and chip reader was not listed as an option in the hardware section of the app. To use the card reader with Shopify POS, you need to pair and connect the reader with your POS device. The 4 LED indicator lights across the top flashes back and forth to show that the reader is ready for pairing. If you continue holding the power button, then the Bluetooth connection resets, or the reader turns off. These security checks can't be bypassed, and might occur during transactions. When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. In the Select Reader dialog, under Tap & Chip, tap Connect. Optional: Mount the dock to a countertop using the M5 (0.8 mm) bolt and nut. For Interac, there's a $100 CAD limit when the card is tapped directly, and up to $200 when the card is associated with Apple Pay or Google Pay wallet. The Tap & Chip Reader is available only from the Shopify Hardware Store in the United States and Canada.

The case is designed to attach the Shopify Tap & Chip reader to the back of your iPhone. It also offers protection for your iPhone and card reader. If a signature's required, then allow the customer to sign their name on the signature screen. If the card reader is unpaired, then the reader is turned off. From Shopify POS, tap ≡, and then tap Settings. The case is compatible with the iPhone X and iPhone XS models. If you want to use the Tap and Chip reader instead, then turn off the Tap, Chip and Swipe reader. Slide the Tap & Chip Reader into the dock. If the card reader isn't showing as connected, then try pairing the card reader with your device. Accept tap and chip payments from customers. The case is compatible with the iPhone X and iPhone XS models. Make sure that the USB-C connector on the dock connects to the card reader. You need to press and release the power button to wake the card reader again. The Tap & Chip Reader takes 1-2 hours to charge fully. As protection against modification, the reader will enter a tampered state if it is tampered with or dropped with a severe impact. If you're in Canada, then you can't insert a debit card to process a payment. Power on the card reader and then pair the card reader to your phone. Selling in person with Shopify POS Classic, iPhone 5 or better running iOS 11.4 or higher, Generation 2 or better running iOS 11.4 or higher, Generation 4 or better running iOS 11.4 or higher, Generation 2 or higher running iOS 11.4 or higher, All iPad Pro models running iOS 11.4 or higher, a store based in the United States or Canada. a compatible iPad or iPhone that is running iOS 11.4 or higher and supports Bluetooth 4.2 or higher.
You can use the Tap & Chip Reader with only one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device. If a PIN is required, then allow the customer to discretely enter their PIN on the PIN entry screen.

When both card readers are paired with your device, Shopify POS will prioritize the Tap, Chip and Swipe card reader because it has the most features.

Optional: Mount the dock to a countertop using the M5 (0.8 mm) bolt and nut. The Shopify Tap & Chip Reader is an EMV-compliant card reader that connects wirelessly to your iPad, iPhone, or Android device. The Shopify Dock for Tap & Chip is available for merchants in the United States. It also offers protection for your iPhone and card reader.

You then screw the bolt through the bottom of the counter top and in to the bottom of the dock. Please contact support with any card reader issues. After one hour of inactivity, the Tap & Chip Reader goes to sleep.
If the card reader isn't showing as connected, then try pairing the card reader with your device. The dock is available from the Shopify Hardware Store in the United States. The chip should face up, towards the Shopify logo. Shopify's Tap & Chip Reader is available to merchants based in the United States. Connect the power cable to the dock and then to a power source that has a USB-A connector, such as the Shopify Retail Stand. You need to press and release the power button to wake the card reader again. Remove the Shopify Tap & Chip reader from the case before you detach the iPhone. It's available from the Shopify Hardware Store in the United States and Canada.. We recommend that you attach the iPhone to the case before you attach the Shopify Tap & Chip reader. When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. The status lights will turn on. To use the Tap & Chip Reader, you need to meet the following requirements: In the United States, you can use the Tap & Chip Reader to accept payments from the following payment types: In Canada, you can use the Tap & Chip Reader to accept payments from the following payment types: For Visa, Mastercard, and American Express there's a $250 CAD limit when the card is tapped directly. Power on the card reader and then pair the card reader to your phone. Attach the case to the Shopify Tap & Chip reader. Support will contact you after the report has been submitted. Insert a thin pointed object, such as the end of a paper clip, into the hole and press down for five seconds to reset the reader. The Shopify Tap & Chip iPhone case is available only for merchants in the United States and Canada. The dock for the Tap & Chip Reader provides the following benefits: The dock is available from the Shopify Hardware Store in the United States and Canada.

After the customer completes the entry of their PIN, they tap the green button with the checkmark logo. If a signature's required, then allow the customer to sign their name on the signature screen. The only option that was available was the swipe reader for the phone jack. The status lights turn on. Shopify's Tap & Chip Reader is available only to merchants based in the United States and Canada. In the Forget this card reader dialog, tap Forget. If your card reader appears to be working but is not processing payments, then troubleshoot the problem by going through the following steps with a test order: Make sure that you're inserting the card correctly. To charge the reader, plug the small end of USB connector into the card reader or its base, and then plug the large end into a phone charger or computer.

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